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Tools for Innovators : Creative Strategies for Managing Public Sector Organizations, Hardcover by Cohen, Steven; William, Eimicke; Steven, Cohen; Eimicke, William B., ISBN 078790953X, ISBN-13 9780787909536, Like New Used, Free shipping in the US The authors introduce public managers to six innovation tools: strategic planning; reengineering; Total Quality Management; benchmarking, performance measurement, and management; team management; and privatization. They show what the tools are about, how to use them, their costs and benefits, and how to integrate them into a single framework of management innovation. Case examples demonstrate some of the challenges managers face. Annotation c. by Book News, Inc., Portland, Or.
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