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ISBN-13: 9783030195861, 978-3030195861. This book provides a significant contribution to the discursive analysis of service encounters. A must-read for researchers and practitioners interested in language use in professional contexts.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.