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ISBN-13: 9780367781323, 978-0367781323. It emphasizes the use of engineering principles to the design and operation of service enterprises. This textbook presents two approaches to evaluate the performance of service systems ?.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.