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ISBN-13: 9780995682030, 978-0995682030. The authors present analysis and findings from a two-year study. Service automation, like all organizational initiatives, is fraught with risks that need to be mitigated.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.