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Quality Service Management: A Guide to Improving Business Processes by John Male
- Item No : 236139553843
- Condition : Brand New
- Brand : No brand Info
- Seller : the_nile_uk_store
- Current Bid : US $80.05
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* Item Description
- Basic tools for service quality analysis 7. Statistical tools for service quality analysis 8. Theoretical foundations for statistical quality analysis 9. Service process stability analysis 10. Service process capability analysis 11.
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