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Pragmatic Application of Service Management : The Five Anchor Approach, Paper...
- Item No : 357195519769
- Condition : Like New
- Brand : No brand Info
- Seller : greatbookprices1
- Current Bid : US $40.94
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* Item Description
- Pragmatic Application of Service Management : The Five Anchor Approach, Paperback by Van Hove, Suzanne; Thomas, Mark, ISBN 1849288755, ISBN-13 9781849288750, Like New Used, Free shipping in the US
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
