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Poor-Quality Cost : Implementing, Understanding, and Using the Cost of Poor Quality, Hardcover by Harrington, H. James, ISBN 0824777433, ISBN-13 9780824777432, Brand New, Free shipping in the US An easy-to-read and highly informativ on an extremely important a road map for establishing a system for the identification and elimination of poor-quality management at all levels an important tool for maximization of profit eliminating the concept of optimum operating quality-cost point.
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