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Part I. Preliminaries.- 1. Modeling and performance analysis of telecommunication systems.- 2. Erlang's systems.- 3. Multiservice loss networks.- 4. Modeling arrival and service processes.- Part II. Matrix-analytical methods.- 5. Generator matrices.- 6. Block generator matrices.- 7. Matrix-geometric solutions.- Part III. Resource queueing systems.- 8. Stochastic Lists of Resource Allocations.- 9. The Multi-Resource Service System with Service Times Dependent on the Required Amounts of Resources.- 10. Markovian systems with random resource requirements.- 11. Stochastic networks with flexible servers.- 12. Application examples and case studies.
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