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Managing Quality, Paperback by Zuckerman, Amy; Hamson, Ned, ISBN 1841122211, ISBN-13 9781841122212, Like New Used, Free shipping in the US
Fast track route to mastering quality management <p>Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9 to the key steps to develop a practical, performance enhancing quality management process</p> <p>Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. . Feigenbaum</p> <p>Includes a glossary of key concepts and a comprehensive resources guide</p>
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