Shipping:
We are currently only shipping to the Continental USA. We use sturdy, one inch record mailers and when required, larger boxes. We take great care to package the records. We like to say that base shipping is included for free. But based on the anticipated final value or sales price, we are adding in a pre-designated charge for additional services like insurance, signature confirmation and expedited shipping where we can. This surcharge is for both the benefit of the buyer and seller and to cover increased in shipping rates.
Disclaimer and Customer Service:
We, and this transaction are not affiliated with Music Matters Jazz. Should you have a record that is unplayable or contains a significant defect, please contact us first. We may be able to replace the copy. But note, all records have been visually inspected. Please note, the actual photos of 'white jacket' or label may differ, within the same title. some have open label jackets, some have closed label jackets. Also note, a Test Pressing may show evidence of factory or engineer play as they are designed to evaluate the stampers.
Standard Warranty of Records:
All records potentially have some miniscule pressing or handling artifact which may include tics. None of these should affect the play and we cannot return or replace records that have these standard artifacts. All records have been visually inspected. Topical or miniscule paper sleeve marks, and other signs of incidental handling will not cause audible surface noise. All records should be cleaned prior to play to remove mold release agents caused in manufacturing and packaging. Cleaning of records is a standard requirement and the best way to enjoy the full aural spectrum of the recording.
Thank you and bid with confidence as we have excellent feedback.