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Knowledge Management for Help Desk and Customer Care: How to Build an Effective
- Item No : 396538640146
- Condition : Brand New
- Brand : No brand Info
- Seller : grandeagleretail
- Current Bid : US $22.31
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* Item Description
- Indeed, how can one resolve a problem without knowing the subject concerned?. Even in the cases of requisitions, where the agent does not go to resolve a problem, but to render a service to handle a request, knowledge is required: how to proceed to fulfill the necessity, or to whom and how forward the requisition, and what information is necessary?.
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