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How to Deal With Difficult People by Ursula Markham. She is the author of Managing Conflict and other successful books. Author Ursula Markham. A concise, straightforward book on how to handle difficult people in your personal or professional life.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.