How to Be an Even Better Manager: A Complete A-Z of Proven Techniques and

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Michael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice and several other titles published by Kogan Page. With over a million copies sold, his books have been translated into twenty-one languages. He is managing partner of E-Reward as well as an independent management consultant. Prior to this he was a chief examiner of the Chartered Institute of Personnel and Development (CIPD) and an HR director of a publishing company.

Chapter - 01: How to be a better manager; Section - ONE: Managing People; Chapter - 02: How to treat people right; Chapter - 03: How to motivate people; Chapter - 04: How to engage people; Chapter - 05: How to be a better leader; Chapter - 06: How to build teams; Chapter - 07: How to manage performance; Chapter - 08: How to help people learn and develop; Chapter - 09: How to handle difficult situations with people; Section - TWO: Management Skills; Chapter - 10: How to organize; Chapter - 11: How to coordinate; Chapter - 12: How to plan and prioritize; Chapter - 13: How to control; Chapter - 14: How to delegate; Chapter - 15: How to make things happen; Chapter - 16: How to manage your boss; Chapter - 17: How to manage change; Chapter - 18: How to manage conflict; Chapter - 19: How to deal with office politics; Chapter - 20: How to manage a crisis; Chapter - 21: How to manage projects; Chapter - 22: How to manage time; Section - THREE: Personal Skills; Chapter - 23: How to persuade; Chapter - 24: How to negotiate; Chapter - 25: How to make meetings a success; Chapter - 26: How to aim high; Chapter - 27: How to solve problems and make decisions; Chapter - 28: How to be creative and innovate; Chapter - 29: How to conduct a selection interview; Chapter - 30: How to be interviewed for a job; Chapter - 31: How to communicate; Chapter - 32: How to listen; Chapter - 33: How to make effective presentations; Chapter - 34: How to write reports; Chapter - 35: How to be strategic; Chapter - 36: How to think clearly; Chapter - 37: How things go wrong and how to put them right; Section - FOUR: Business and Financial Management; Chapter - 38: How to be business-like; Chapter - 39: How to make a business case; Chapter - 40: How to budget;