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We back up our items with a 90-day guarantee, and try very hard to provide you with the best customer service possible. You may request a replacement or exchange, or the item can be returned for a full refund. Buyer is responsible for return shipping. We are selling USED auto parts that will be cleaned of heavy debris and grease before shipment, but will not appear new. In the event that you have problems with an item, please contact us to resolve them before leaving negative feedback and ratings--we will try very hard to make things right whenever we can.