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Difficult Conversations: How to Discuss What Matters Most - Stone, Patton, Heen
- Item No : 256774963103
- Condition : Very Good
- Brand : No brand Info
- Seller : levella
- Current Bid : US $8.62
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* Item Description
- We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
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