PhoenixDepot is a business based in USA and in CANADA that resells products acquired from liquidation center, primarily to American and Canadian buyers.

OUR GOAL:
Offer very good products, sold at the BEST PRICE and thus make you happy!

We resell NEW and OPENBOX products.

NEW products: Our new products are sealed and have been removed from supermarkets for several reasons:
- Discontinued items or end of line.
- Replaced by a new model.
- Packaging or retail box was embossed or damaged.
- And most of the case, returned because the customer had changed 'idea.

OPENBOX: All of our OPENBOX products have been removed from supermarkets for several returns reasons:
- From a customer who has changed their mind but the retail box has been opened or missing. In that case we sell NEW(Openbox).
- From the customer who declared the product non-functional but is NOT. Sometimes the client doesn't know how to use it or is too embarrassed to tell the real reason.
- From the customer who declared the product damaged and it is. We do NOT resell damaged products unless we write it down in the auction.
All of our OPENBOX products are fully functional. We test them, clean them and sanitize them. ALWAYS!

If you receive a non-functional product. This product will be replaced or refunded at our expense if you contact us within 30 days of the eBay Money Back Guarantee. It is GUARANTEE!

US CUSTOMERS :
We use USPS in most cases or UPS when the item is heavier than 1 to 2 pounds.
We ONLY ship from our Champlain, NY, USA location.

CANADIAN CUSTOMERS :
We use different carriers with tracking (CanPar, Dicom, UPS, Purolator or FEDEX).
We know that shipping costs are expensive in Canada. But we've cut our shipping costs a lot by paying the difference to provide good products to all Canadians.

Please allow us 1-2 business days before see the status of the tracking number, because we normally take 1 business day to process your order.

HOURS:
Monday to Friday : 9am to 5pm EST (Eastern Standard Time)
Saturday to Sunday: Closed

Please note that we are closed on Weekends.
All messages sent during the weekend will be answered by the next business day.

PhoenixSupplies LLC (USA):
100 Walnut ST,
Champlain, New York, USA, 12919
1048 0088 Canada INC. (CANADA):
659 Boulevard Jean-Paul Vincent
Quebec, Canada, J4G 1R3

USA & CANADIAN CUSTOMERS- We offer a 30 days of the eBay Money Back Guarantee. If you have any problem regarding the item, please CONTACT US DIRECTLY. We will explain to you how to return it or find the best solution for you.

INTERNATIONAL CUSTOMERS- We love our international customers, but due to the high costs of international shipping and because of the long distance items have to travel, ALL ITEMS SHIPPED OUTSIDE of the USA and Canada ARE SOLD AS IS WITH NO GUARANTEES. All sales are FINAL. No refunds or returns for international customers.

All statements regarding products and their configurations are made to the best of our ability and with the assumption that the buyer is knowledgeable and proficient in the use of this type of product.

REPLACEMENT, REFUNDS OR RETURNS will be allowed unless specified in the description. We offer a 30 days of the eBay Money Back Guarantee.

It is the buyers responsibility to understand the terms of the sale and the nature of the product offered.

Paypal, CreditCard and DebitCard.

CANADIAN CUSTOMERS:- We ship from our Canadian Warehouse, Canadians Taxes may apply.
US CUSTOMERS: We do not charge taxes because eBay does. If you have any issue please contact eBay.