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This comprehensive guide on customer relations is the perfect addition to any professional's library. Written by Lloyd Moseley and published for Cornell University, this hardcover textbook contains 344 pages of valuable insights and strategies for building strong relationships with customers. The publication year is 1990, making it a relevant and timeless resource for any business owner or customer service representative.
The book covers various aspects of customer relations, including effective communication, conflict resolution, and customer retention. With its clear and concise writing style, this textbook is a must-read for anyone looking to enhance their customer service skills. Whether you are a seasoned professional or just starting out in your career, the Cornell University Home Study Course in Customer Relations is an invaluable resource that will help you achieve success in your field.