Analytics and Decision Support in Health Care Operations Management

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Tables and Figures ix Foreword xix Acknowledgments xxi The Author xxiii Introduction xxv Chapter-by-Chapter Revisions for the Third Edition xxvi 1: Introduction to Analytics and Decision Support in Health Care Management Operations Historical Background and the Development of Decision Techniques The Health Care Manager and Decision Making Importance of Health Analytics: Information Technology (IT) and Decision Support Techniques The Scope of Health Care Services, and Recent Trends Health Care Services Management Distinctive Characteristics of Health Care Services Big Data and Data Flow in Health Care Organizations Summary Key Terms Chapter 1- Supplement- Data Analytics in MS Excel: Creating and Manipulating Pivot Tables Exercises 2: Predictive Analytics Steps in the Predictive Analytics Process Predictive Analytics Techniques Judgmental Predictions Time-Series Technique Techniques for Averaging Techniques for Trend Predictive Techniques for Seasonality Accuracy of Predictive Techniques Prediction Control Summary Key Terms Exercises 3: Decision Making in Health Care The Decision Process What Causes Poor Decisions? The Decision Level and Decision Milieu Decision Making Under Uncertainty Payoff Table Decision Making Under Risk What If Payoffs Are Costs The Decision Tree Approach Sensitivity Analysis in Decision Making Decision Analysis with Nonmonetary Values and Multiple Attributes Clinical Decision Making and Implications for Management Summary Key Terms Exercises 4: Facility Location Location Methods Cost-Profit-Volume (CPV) Analysis Factor Rating Methods Multi-Attribute Methods Center-of-Gravity Method Geographic Information Systems (GIS) in Health Care Summary Key Terms Exercises 5: Facility Layout Product Layout Process Layout Process Layout Methods Method of Minimizing Distances and Costs Computer-Based Layout Programs Fixed Position Layout Summary Key Terms Exercises 6: Flow Process Improvement-Reengineering & Lean Management Reengineering Lean Management Work Design in Health Care Organizations Work Measurement Using Time Standards Work Measurement Using Work Sampling Work Simplification Worker Compensation Summary Key Terms Exercises 7: Staffing Workload Management Overview Establishment of Workload Standards and Their Influence on Staffing Levels Patient Acuity Systems The Development of Internal Workload Standards External Work Standards and Their Adjustments Productivity and Workload Management Summary Key Terms Exercises 8: Scheduling Staff Scheduling Surgical Suite Resource Scheduling Summary Key Terms Exercises 9: Productivity and Performance Benchmarking Trends in Health Care Productivity: Consequences of Reforms and Policy Decisions Productivity Definitions and Measurements Commonly Used Productivity Ratios Adjustments for Inputs Adjustments for Outputs The Relationships between Productivity and Quality in Hospital Settings Dealing with the Multiple Dimensions of Productivity: New Methods of Measurement and Benchmarking Data Envelopment Analysis Overview on Improving Health Care Productivity Summary Key Terms Exercises 10: Resource Allocation Linear Programming Maximization Models Minimization Models Integer Linear Programming Summary Key Terms Exercises 11: Supply Chain and Inventory -Management Health Care Supply Chain Traditional Inventory Management Economic Order Quantity Model Classification System Summary Key Terms Exercises 12: Quality Control and Improvement Quality in Health Care Total Quality Management (TQM) and Continuous Quality Improvement (CQI) Six-Sigma Quality Measurement and Control Techniques Monitoring Variation through Control Charts Control Charts for Attributes Control Charts for Continuous Variables Investigation of Control Chart Patterns Process Improvement Tools for Investigating the Presence of Quality Problems and Their Causes Summary Key Terms Supplement to Chapter 12- Creating a Pareto Diagram Exercises 13: Project Management The Characteristics of Projects Planning and Scheduling Projects Critical Path Method (CPM) Probabilistic Approach Project Compression: Trade-Offs Between Reduced Project Time and Cost Project Management Applications in Clinical Settings: Clinical Pathways Summary Key Terms Exercises 14: Queuing Models and Capacity -Planning Queuing System Characteristics Measures of Queuing System Performance Typical Infinite-Source Models Capacity Analysis and Costs Summary Key Terms Exercises 15: Simulation Simulation Process Monte Carlo Simulation Method Performance Measures and Managerial Decisions Excel based Simulation Templates with Performance Measures and Managerial Decisions Summary Key Terms Exercises Appendixes Appendix A Standard Normal Distribution Appendix B Standard Normal Distribution Appendix C Cumulative Poisson Probabilities Appendix D t-Distribution References Index