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Moreover, further success factors will be introduced and discussed. Secondly, the effectiveness of the ITIL(R) reference model is explored in a research study. The book uses for its purpose the ITIL(R) reference model, the process issues publications of the official ITIL(R) source and the literature of Laudon & Laudon.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.